Administration
Solutions

Troubleshooting (Solution)

5min


Permissions required: Solution Owner or Organization Owner

Solution troubleshooting
Solution troubleshooting


Jigx Mangement troubleshooting levels


  • Filters - Filter by time period to find a specific or Correlation ID to troubleshoot
  • Correlation ID - appears on the mobile device in the
    
    . Using the ID in the troubleshooting section helps you identify the specific entry in the log and helps you follow the user's journey while using the solution in the app
  • #Messages - provides the number of messages logged for that specific Correlation ID

Information that is logged is determined by the settings in the

. By default, all users Troubleshooting app settings have Error and crash logging enabled.

Configure logging on the Jigx App



Use troubleshooting information



Download log

Clicking the Download log button downloads a CSV file to your local machine.