Users

in the users area, you can manage all users in your organization all users who can log in to your organization's mobile app are listed here you can only assign solutions docid\ annri3kps43cirsjfnjzr to users, who are in this list user overview in the users list, you can view each user's current organizational role , assigned solutions, and their invite status ( active vs invited ) click on a user's name to see the user's details, manage the user's solutions and change their role for each assigned solution you can also filter the user list by organizational role, invite status, and solution assignment managing organization users inviting users before you can invite users to your organization via email, check the invites setting in organization settings docid\ kswowlfrxuzeqt30ssuuq the language specific invite templates have to be set up before you can start inviting users at least one language and the corresponding invite template setup is required to add users to your organization, you need to invite them click on invite user at the top right of the screen to open the side panel fill in the user's details, select a default language to be used for the invite email, and click invite next assign solutions docid\ annri3kps43cirsjfnjzr to the invited user by clicking on the user's name in the list and then navigating to solutions click on add solutions at the top right of the screen to open the side panel select the solutions you want to assign to the user and click add solution the user will receive an invite email with instructions on how to onboard once the user onboards successfully, the invite status will change to active in the user overview to bulk invite users, contact jigx support at support\@jigx com inviting users re inviting users if you want to re invite the user because they did not accept your invitation or an error occurred, click on the user's name and click the resend invite link at the top of the page next, select a language for the invite, a message displays stating that the invite has been sent if users don't receive the invite emails, ask them to check their junk or spam email folder assigning solutions to users click on the user's name in the list and navigate to the solutions docid\ annri3kps43cirsjfnjzr menu option by clicking on the solution icon in the left navigation pane, click on add solutions at the top right of the screen to open the side panel select the solutions you want to assign to the user and click add solution assigning solutions to user assigning an organization role to users each user in the user list has an organization role assigned when you invite users, their default organization role is set to user you can change the user's organization role by clicking on the organization role in the user's profile all changes made to the organization's roles take effect immediately refer to permissions user roles docid\ r7zngpef9fv3v faq 8y1 to get a detailed overview on the roles used in an organization and solutions level assigning a solution role to users each user in the user list is assigned a solution role when you invite users, or add solutions to users their default solution role is set to user you can change the user's solution role by clicking on the role in the role column all changes made to the solution role takes effect immediately refer to permissions user roles docid\ r7zngpef9fv3v faq 8y1 to get a detailed overview on the roles used in an organization and solutions level solution role selection remove a user from the organization click on the user's name in the list and click the remove from organization button at the bottom left of the screen you need admin or owner permissions to be able to remove a user from an organization troubleshooting (user profile) troubleshooting in {{jigxmanagement}} helps identify problems when an app crashes, or when issues and errors occur while using and running solutions on the {{jigxapp}} think of this as runtime troubleshooting performed by support or your organization's administrator versus design time debugging which is available in the {{jigxbuilder}} for creators who are building solutions user troubleshooting jigx management troubleshooting levels there are three levels of troubleshooting in {{jigxmanagement}} troubleshooting (organization) docid\ pqc4nyhx 9ttloydm4mvu provides troubleshooting context for all users and solutions in that organization the exact correlation id is required to start troubleshooting users docid\ hy9sngxqzprabe51imv7q provides troubleshooting context only for that specific user, and spans across all solutions assigned to that user troubleshooting (solution) docid\ tzqjid9go54bvhzap88co provides troubleshooting context only for that specific solution, and spans across users using that solution when clicking on the correlation id the next level of detail shows who the user was at the top right of the screen configure logging on the {{jigxapp}} to configure logging on the mobile device perform the following steps open the {{jigxapp}} on your mobile device click on your profile icon in the top right hand corner of the app tap troubleshooting the following settings are configurable error and crash logging enabled by default logs any errors displayed while using the app and logs when the app crashes basic logging logs basic flow when using the solutions in the app detailed logging logs errors, app crashes, and flow of the app, and exposes some data tap on the field to see the available categories enable the categories you require, use the selected tab to see what is enabled debug categories select from the listed categories trace categories select from the listed categories use troubleshooting information troubleshooting allows you to drill down into the detail logged for each correlation id click on the correlation id to drill down to see the log information the following levels are logged depending on the troubleshooting settings enabled on the mobile device \ warning \ error \ debug \ info category shows the area where the issue occurred such as rest provider, action sync entities, or jig default message provides exact details of the issue such as execute failed, or failed to sync entity 'user profile/get user ' click on a specific level entry in the list to drill down into the log detail the side pane opens displaying the solution id, correlation id, device id, app id, message, and additional parameters use the copy to clipboard icon to use the values elsewhere